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My husband I were new agents with Family First Life under the up line Eric Anthony. The relationship started out as he told us as a partnership, but we starting on a lead program.

The lead program consisted of receiving and calling duplicate, old leads before even being fully contracted with Family First Life. Customers that we set appointments with said that they advertised free insurance. We were told to tell customers not to sign anything online again if they don't want to be called. The training seemed very harsh and rude towards uninterested customers or those who were just shopping.

Contracts between carriers and us were changed after we had written business to a pay as earned commission, but we had discussed and agreed to 100% commission. We had a contract with the carriers to receive 100% commission. I contacted the carrier and set a repayment schedule after I learned that I had a charge back from a cancelled policy. Eric Anthony which is my up line decided to change my contract with another carrier without notification to me after I had written a policy three months in advance.

He and my husband had a disagreement, and that's when the contract changes occurred in both our contracts. I felt it was retaliation for Eric's disagreement with my husband. A day later, I received multi correspondence from a new specialist from the company I had already called to set an agreement of repayment. It was with another agent.

This new agent that contacted me contacted me after a day or two after my husband had confronted Eric on his dishonesty and his unprofessional and unethical behavior. This is the retaliation that I am referring to: change in my contract commission without notification from Eric Anthony after I had written and worked on a policy for about three months and changed correspondence from another agent that I did not speak with concerning my repayment of charge backs with a carrier. If you are looking for great training, culture, and professional experience in the life insurance business, this is not the office to work with in Houston as long as Eric Anthony is the leadership/ headship there. The charge backs were do to the incorrect training and example from Eric Anthony as we were new to the life insurance business which he was very much aware of.

For an example of his training, he had trained new agents to call him when we are in the home of the client and I did just that. He was rude when I called, told me to google it, and that he was at the pool with his son. I called during normal business hours and did what he said to do. He later tried to indirectly apologize because he knew what he told us on a conference call.

I'm not bitter, just very disappointed because we were always professional, up front, and spent money on T-shirts and supplies when we really did not have it to spend.

We believed and went all in only to be let down hard and disrespectfully by Eric Anthony. I can honestly say that this was the worst experience I've had in the industry.

Reason of review: Work Experience or Job Application.

Monetary Loss: $3500.

Preferred solution: Full refund.

Location: Houston, Texas

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Guest

its a charge back-- a policy holder cancelled or didnt pay-- had nothng to do with "disagreement" tween your husband and upline.. chargebacks happen-- 1 or 2 policies would have taken care of this.

some arent cut out for this line of work.. ive been in business for over 10 yrs and realize a lead is a lead is a lead...

ive been making 6 figures for yrs and also have a residual as well each month... this isnt for every one,, maybe you and your husband arent cut out for this

Guest

Does anyone know Zachary Garcia who works in TN for Family First insurance

Guest

While your complaint may be valid, you are posting on the wrong company. Family First Life and First Family Insurance hold no affiliation.

Angellina Xzo
reply icon Replying to comment of Guest-1601861

She has the correct information

Guest
reply icon Replying to comment of Guest-1601861

yep--- most are clueless... some of these people arent cut out for this line of work---- waffle house have job applications to be filled out... this line of work is more of a career

Guest

Your review clearly took time in detailing your dissatisfaction with Family First Life. Because of your efforts, it is important that the appropriate company hears your concerns. Please understand that you posted your review of Family First under First Family Insurance to which no affiliation is held.

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